Website Discovery Brief
Garment Printer
Website Rebuild
Full discovery completed March 3, 2026. This document summarizes everything we learned, decisions made, and the direction we're heading — from navigation to tech stack to homepage wireframe.
Shopify Migration
E-commerce
Lead Gen
Sales Funnel
Apparel Decoration
~40%
of inventory currently listed online — massive revenue gap
20+
years in apparel decoration — deep expertise competitors lack
6
top-level nav items maximum — current site is overcrowded
8
critical pain points identified and being addressed in new build
Priority Order
Business Goals
Every decision in this build should serve at least one of these goals. Listed in priority order as defined by Fern in the discovery session.
1
Ease of Ordering
Zero friction from browse to buy. Customers should get what they need in as few clicks as possible.
2
Lead Generation
Demo requests, equipment inquiries, and service scheduling — turning visitors into conversations.
3
Product Discoverability
Customers find the right product fast. Compatible ink, right platen, correct parts — no more wrong-item orders.
4
Upselling
"You'll also need..." moments throughout the buying journey. McDonald's-style — always showing the apple pie.
5
Resource Hub
YouTube integration, tutorials, white papers, and technical docs — making Garment Printer the industry knowledge center.
6
Customer Retention
Loyalty/rewards program, account portal, reseller tier — reasons to keep coming back instead of going to Grimco.
7
Marketplace Expansion
eBay and Amazon stores for consumables — reaching national audiences beyond Southern California.
8
Operational Efficiency
Streamline fulfillment, label printing, and inventory management — free up the team's time.
8 Issues Identified
Pain Points We're Solving
Every one of these has a specific solution in the new build. Nothing is being carried forward.
● High
~40% of Inventory Online
Missing entire categories: platens, heat presses, embroidery supplies, many ink SKUs, and parts. Direct revenue loss every day the site is incomplete.
● High
Navigation Is Overcrowded
Header nav has too many items — things get cut off on the left. Visitors don't know where to go. New site: 6 top-level items max, clear purpose for each.
● High
Wrong Ink / Wrong Part Orders
Customers order inks and parts for the wrong machines, generating returns and support calls. Fix: every ink and parts category will be filterable by machine model.
● High
Tax-Exempt Flow Is Broken
Customers who should be exempt are getting charged; others aren't being checked. New flow: customers submit resale cert → admin approves → exemption auto-applies to account.
● Medium
Fulfillment Is Fully Manual
Labels created one at a time on UPS.com. No batch printing, no auto pick tickets, no packing slip workflow. Fix: Shopify native shipping handles all of this — batch UPS labels, packing slips, and pick lists are built in.
● Medium
Service Requests Incomplete
Technicians arrive without knowing what parts to bring. New service form captures machine model, issue description, and payment authorization upfront.
● Medium
No Visitor Behavior Visibility
No way to know which products customers are browsing or what they're searching for that you don't stock. Fix: behavior tracking + notification triggers for the sales team.
● Visual
Dark Aesthetic Feels Dated
Heavy, dark site doesn't signal premium quality. Direction: light, clean, white-space dominant — like Apple or Samsung. Equipment deserves a premium showcase.
Navigation Structure
Site Architecture
6 top-level nav items — down from the current cluttered header. Each section has a clear, distinct purpose. Contact is a persistent CTA button, always visible.
GP
Equipment
Shop
Services
Resources
About
Contact →
Equipment
DTG Printers
→ Brother GTX Pro
→ GTX / GTX3
→ Pre-Treat
Embroidery
→ ZSK Machines
→ Supacolor
Wide Format
→ DTF Printers
→ UV DTF
Laser
Heat Presses
Pre-Owned
→ Buy
→ Sell
Finance
Shop
Ink
→ By machine model
Cleaning & Maint.
Parts
→ By machine model
Platens
→ By machine model
Thread
→ Madeira
→ Amman
Vinyl & Media
Backings
Deals & Promos
Services
Request a Demo
→ Calendar booking
→ By technology type
Service Request
→ Machine details
→ Issue description
→ Payment auth
Events & Seminars
→ RSVP
Support Hours
→ Phone-based
→ Designated times
Resources
Videos
→ YouTube embedded
→ Product demos
→ How-to tutorials
Toolkit Pages
→ Recipe: Keychains
→ Recipe: Hats
→ Recipe: DTG Setup
→ + more...
White Papers
Literature / PDFs
About
Fernando's Story
Meet the Team
Mission & Vision
Our Facility
Contact ⭢
Contact Form
Location & Hours
→ Saturday pickup
Equipment Inquiry
Account / Login
→ Order history
→ Reseller status
★ "Highlighted" items are primary landing pages. Indented items are sub-pages or filters. Finance and Contact are contextual — Finance links from every equipment page; Contact button is always visible in the header.
Homepage Layout
Homepage Wireframe
10 sections, each with a specific conversion goal. Gray boxes = images/media. Stacked lines = text content. Blue badges = section name.
Header — Sticky
Contact →
① Hero
Goal: Pass grunt test in 3 sec. Two CTAs.
HERO VIDEO / IMAGE
② Quick Nav Tiles
Goal: Route each visitor type instantly
③ Featured Equipment
Goal: Showcase key machines. Demo CTAs on every card.
+ 3 more cards (Heat Press, UV DTF, Pre-Owned) not shown for space
④ Toolkit Spotlight ★ Differentiator
Goal: Upsell. Show expertise. Drive "recipe" pages.
⑤ Shop Spotlight — Supplies
Goal: Drive repeat supply orders. Surface fast-movers.
⑥ Demo CTA
Goal: Primary lead gen. Stop the scroll.
⑦ YouTube Integration
Goal: Thought leadership. Drive subscriptions.
⑧ Social Proof
Goal: Build trust. Differentiate from wide-format newcomers.
⑨ Events
Goal: Foot traffic. Community. Lead gen.
⑩ Loyalty / Account CTA
Goal: Account creation. Plant rewards seed.
Legend:
Image / media placeholder
Visual Identity
Brand Direction
No rebrand — refinement. The Garment Printer name and the G icon have real equity. What changes is execution and consistency.
Before → After
Current
Dark color palette · Busy logo · Green accent with no clear system · Inconsistent banners · Heavy, dated feel
New Direction
Light & airy · White space dominant · Clean logo suite · Cohesive color palette · Premium equipment feel
- Move toward lighter aesthetic — reference Apple, Samsung
- Retain "Garment Printer" name and G icon — brand equity exists
- Build proper logo suite: primary, horizontal, icon-only, wordmark
- Seasonal G concept stays — it's a content play, not a brand change
- Fern's designer stays in loop — 404NOTFOUND provides digital specs
Proposed Color Direction
Exact palette TBD pending brand session. Direction: white-dominant with dark text, one strong accent (retain green family), and a warm neutral for depth.
★ Exact hex values to be finalized with Fern's designer. Green family retained as a nod to existing brand + sustainability DNA.
Platform Decisions
Technology Stack
Decisions made vs. items still requiring research. All decisions are reversible if a better option surfaces during build.
| Need | Solution | Status | Notes |
| E-commerce platform |
Shopify Easier backend, better integrations, scales to enterprise |
✓ Decided |
Moving off Wix entirely. Shopify Plus available if volume grows. |
| Label printing & pick lists |
Shopify Native + Order Printer app Batch UPS labels (up to 50/batch), packing slips, and pick lists — all free. Shopify handles everything at current volume (10–15 orders/week). |
✓ Decided |
ShipStation is overkill at this volume — its value starts at 300–500 orders/month. Revisit if they hit that threshold or expand to Amazon/eBay simultaneously. If Order Printer's UI is frustrating, Pickify or OrderlyPrint cost $9–15/month. |
| Tax-exempt / reseller |
Avalara or Shopify Tax Automates resale cert verification and tax logic per customer tier |
Research |
Compare Avalara vs. Shopify's native tax exempt. Complexity vs. cost tradeoff. |
| Buy Now Pay Later |
Affirm / Klarna / Afterpay Helps customers finance $2K–$5K items. Fern previously researched. |
Research |
Fern to dig up previous research. Confirm minimums and Shopify app quality. |
| Accounting |
QuickBooks + SyncTools or Webgility QB remains source of truth. Shopify has no native sync — requires a paid connector app (~$19–29/month). |
Research |
The free Intuit-built connector has reliability issues. SyncTools or Webgility (~$19–29/month) are more dependable. Must investigate sync direction carefully — previous Wix sync caused QB duplicates. |
| Shipping |
UPS via Shopify Shipping Use Shopify's pre-negotiated UPS rates — almost certainly better than their own account at this volume. Compare on day one and switch if needed. |
✓ Decided |
Rate savings opportunity: Shopify aggregates millions of merchants to negotiate up to 77–82% off UPS list rates (Basic/Grow plan). At 10–15 shipments/week, Garment Printer's own UPS account likely gets 5–30% off — a fraction of Shopify's discount. On a typical 5 lb UPS Ground label (~$18 list), that's ~$14 vs. ~$4 per label. At 15 labels/week, potential savings of $600–700/month — more than the Shopify subscription cost.
Action: On day one, compare Shopify's rates against their current UPS account for their most common package sizes and routes. Use whichever wins. Shopify allows connecting their existing UPS account as a fallback. Zone restrictions per SKU still apply (Brother = CA only; supplies = broad/international).
|
| Marketplaces |
eBay + Amazon Shopify as source of truth, synced to both marketplaces |
Research |
Phase decision TBD: launch with main site or phase in? Fern to confirm. |
| Analytics & behavior |
Shopify Analytics + behavior app Visitor tracking, search gap analysis, sales team notifications |
Research |
Specific app TBD. Needs visitor ID + notification trigger capability. |
| Demo / service booking |
Calendar integration (TBD) Link to sales rep calendars for demo booking |
Research |
Sales demos first. Tech/service calendar is a later phase. |
Shopify Setup
Shopify Stack & Monthly Costs
Recommended Shopify plan, app stack, and build approach — with full cost breakdown so there are no surprises.
Shopify Plan — Recommended: Grow at $105/mo (annual)
| Feature | Basic — $39/mo | Grow — $105/mo ✓ Recommended | Advanced — $399/mo |
| Staff accounts |
2 only |
5 — covers Fern, Brianna, Lily, Jesse + 1 |
15 |
| Reports |
Basic only |
Professional — full sales & inventory reporting |
Custom |
| Carrier-calculated shipping at checkout |
+$20/mo add-on |
Included on annual billing |
Included |
| Transaction fee (if not using Shopify Payments) |
2% |
1% — saves $30 on a $3K heat press alone |
0.5% |
| UPS shipping discount |
Up to 77% |
Up to 82% |
Up to 88% |
| Annual cost |
$468/yr |
$1,260/yr |
$4,788/yr |
Annual vs. monthly billing: Annual billing saves ~20% — $105/mo vs. $132/mo on the Grow plan. That's $324/year in savings just by committing to annual. Also unlocks carrier-calculated shipping at checkout without the $20/mo add-on.
Recommended App Stack
| App | Purpose | Cost | Priority |
| Shopify Order Printer |
Pick lists, packing slips — built by Shopify |
Free |
Launch |
| SyncTools (or Webgility) |
QuickBooks sync — more reliable than the free Intuit connector |
~$25/mo |
Launch |
| Boost Commerce (or Searchpie) |
Product filtering by machine model — critical for ink/parts compatibility. Solves the wrong-order problem. |
~$29/mo |
Launch |
| Exemptify (or Shopify Tax) |
Reseller/tax-exempt customer registration and auto-apply flow |
~$15/mo |
Launch |
| Shop Pay Installments |
BNPL — built into Shopify Payments. No monthly fee, transaction % only. |
Free |
Launch |
| Microsoft Clarity |
Heatmaps, session recordings, visitor behavior tracking — free alternative to Lucky Orange |
Free |
Launch |
| Klaviyo |
Email marketing, abandoned cart, post-purchase flows. Free up to 500 contacts. |
Free → $20+/mo |
Launch |
| Judge.me |
Product reviews — free tier covers all basics |
Free |
Launch |
| Calendly embed |
Demo booking linked to sales calendar — embed on Services page |
Free tier |
Launch |
| Smile.io |
Loyalty/rewards program — points per dollar. Free tier available. |
Free → $49/mo |
Phase 2 |
| Codisto (or Shopify Markets) |
eBay + Amazon marketplace sync — Shopify as source of truth |
~$29/mo |
Phase 2 |
Monthly Cost Summary — Core Stack at Launch
Everything else (Order Printer, Clarity, Klaviyo, Judge.me, Calendly) → Free to start
~$174/mo
core stack total
Note: Shipping savings alone (~$600–700/mo from Shopify's UPS rates vs. their own account) more than covers the entire monthly stack cost.
Build Approach
Not Recommended
Custom Theme From Scratch
150–300+ hours of development. Expensive to build, harder for Brianna to maintain without calling a developer for every content update. No significant quality advantage over a premium theme for this use case.
✓ Recommended
Premium Theme + Heavy Customization
Buy a proven premium Shopify theme (~$380–450 one-time), customize heavily using Shopify's visual theme editor and targeted custom Liquid code for specific features. Looks fully custom. Brianna can manage day-to-day content without a developer.
Recommended Themes
Clean, premium aesthetic — closest to the Apple/Samsung white-space direction Fern wants. Excellent media sections for equipment showcase and video. Strong hero and collection page layouts.
Built for stores with large, complex catalogs. Excellent product filtering hooks, proven mega menu, strong promotional sections. Better if catalog depth and filtering are the priority.
What Gets Built Custom (Liquid code on top of theme)
→Compatibility filter UI — ink and parts by machine model
→Reseller tax-exempt application flow
→Toolkit / Recipe page template
→Equipment page template (specs, demo CTA, finance CTA, video)
→Service request form with pre-qualification fields
→Mega menu with category images
Everything else — homepage sections, product pages, cart, checkout, blog, events — is managed through Shopify's visual theme editor. No developer needed for routine content updates.
Pricing Transparency
Market Rate Context
What a project of this scope typically costs — so everyone understands the value of what's being built and the discount being extended.
| Provider Type | Market Rate for This Scope | $7,500 Represents |
| Senior North American Freelancer $100–150/hr, experienced Shopify specialist |
$18,000 – $30,000 |
25–50¢ on the dollar |
| Boutique Agency 3–15 person shop, $90–150/hr |
$30,000 – $55,000 |
14–25¢ on the dollar |
| Mid-Size Agency 15–50+ people, $125–200/hr |
$50,000 – $85,000 |
9–15¢ on the dollar |
What Each Phase Would Cost If Billed Separately
Business Consulting
$3,000 – $8,000
Discovery sessions, pain point analysis, tech stack research, fulfillment workflow audit, platform recommendations. Typically billed as a standalone engagement before build begins. Many agencies charge $100–200/hr for this phase.
UX / Architecture
$2,500 – $8,000
Site architecture, navigation structure, sitemap, wireframing (all pages), brand direction, competitor research. Most agencies scope this as Phase 1 and bill it before any development starts.
Shopify Build
$12,000 – $25,000
35–45 page Shopify build: mega menu, equipment pages, compatibility-filtered catalog, reseller tax-exempt flow, QB sync, UPS integration, BNPL, calendar booking, YouTube integration, toolkit pages, loyalty foundation.
What This Means
The $7,500 engagement price — already discounted — sits at or below the Storetasker-defined floor for the development component alone of a complex Shopify build. The consulting, architecture, wireframing, brand direction, and integration guidance included in this scope would be billed separately at most agencies, adding $6,000–$16,000 before a single line of code is written.
Conservative fair market value for the full described scope: $18,000–$40,000 from an experienced freelancer. The discount extended to Garment Printer represents roughly $10,500–$32,500 off market — or 58–81% below boutique agency rates for equivalent work.
Donald Miller — StoryBrand Framework
SB7 Framework
⚠️ Strategic Reference Only — Copywriting is outside the current web development scope
This framework is provided as strategic direction to guide the site architecture and layout decisions. The website will be built to receive SB7 copy — with the right sections, headline hierarchy, CTA placement, and page structure in place. Actually writing the copy (headlines, product descriptions, about page narrative, etc.) is a separate engagement. 404NOTFOUND is happy to help with that as an add-on.
❌ Old Approach (What to Avoid)
- −"We've been in business 20 years"
- −"We offer DTG, DTF, embroidery and more"
- −"Our team is dedicated to your success"
- −Company-first, feature-first copy
✓ StoryBrand Approach
- +"Grow your decoration business with the right equipment"
- +"Stop guessing. Get exactly what your shop needs."
- +Customer transformation front and center
- +Customer as hero, Garment Printer as guide
Element 1
A Character
The Hero
The Apparel Decorator — at any stage
The customer is a decorator, print shop owner, or entrepreneur who wants to grow a profitable decoration business. They may be buying their first machine, upgrading aging equipment, or looking for a reliable supply source they can count on.
Print shop owner
Embroidery business
First-time equipment buyer
Decorator scaling up
Sign shop entering apparel
What they want: A thriving decoration business with the right tools, a supplier they can trust, and the confidence that they won't buy the wrong machine.
Element 2
Has a Problem
3 Levels
External Problem
"I need reliable equipment and supplies for my decoration business — without getting burned by a supplier who doesn't understand what I actually do."
Internal Problem
"I'm overwhelmed by the options. DTG, DTF, UV DTF, embroidery, laser — I don't know what I actually need, and a wrong $20,000 purchase could set my business back."
Philosophical Problem
"I deserve a partner who knows this industry — not just another vendor selling boxes they don't understand. The sign shop down the street shouldn't be able to pretend they're an apparel expert just because they got a DTF printer."
Element 3
Meets a Guide
Garment Printer
Empathy — "We understand"
"We've been in apparel decoration for 20+ years. We know what it feels like to need a supplier who actually understands your craft — not someone who Googled 'DTF printer' last year."
Authority — "We can help"
The only full-spectrum apparel decoration resource in Southern California. DTG, DTF, embroidery, laser, heat press, and all the supplies — plus local demos, service, and 20+ years of expertise.
Element 4
Gives a Plan
3 Simple Steps
DM principle: make it dead simple. 3 steps max. The plan removes the customer's fear of getting started.
1
Browse or Book a Demo
Explore equipment online or come in and see it run on your artwork — no pressure, no commitment.
2
Get the Right Setup
We'll match you to the exact machine, supplies, and accessories your business needs — not just what's in stock.
3
Grow Your Business
With reliable equipment, the right supplies on demand, and an expert partner — focus on decorating, not troubleshooting.
Element 5
Calls to Action
Direct + Transitional
Direct CTA — High Commitment
Schedule Your Free Demo →
Used on hero, equipment pages, and the full-width demo CTA band. This is the primary conversion goal for equipment buyers.
Transitional CTAs — Lower Commitment
Browse Equipment →
Shop Supplies →
Watch It In Action →
For visitors not ready to commit. Keeps them moving through the funnel.
Element 6
Avoids Failure
What's at stake
DM principle: name the stakes. Customers need to feel what they lose if they don't act. Use this subtly — not fear-mongering, but real consequences.
✕
Buying the wrong $20,000 machine from a vendor who doesn't understand apparel — and eating the loss
✕
Running out of supplies mid-job because your supplier doesn't carry what you need
✕
Falling behind competitors who have the right tools while you're stuck troubleshooting old equipment
✕
Getting advice from a sign shop that bought a DTF printer last year and has zero apparel decoration background
Element 7
Ends in Success
The transformation
Paint the picture of where the customer ends up. This is their identity transformation — not just what they bought, but who they became.
✓
A thriving, profitable decoration business with the right machines running reliably
✓
One trusted supplier who knows your craft — equipment, supplies, service, and expertise in one place
✓
The go-to decorator in your market — taking on jobs your competitors can't because you have the full toolkit
✓
More orders, faster turnaround, less downtime — growing revenue without growing headaches
BrandScript One-Liner — Use This Everywhere
"We help apparel decorators get the right equipment and supplies so they can grow a thriving decoration business — without wasting money on the wrong tools."
Apply this to:
Hero section headline
Email subject lines
Social media bio
Google Business description
Trade show signage
Sales deck intro
Scope Boundary — What's In vs. Out
✓
In Scope — Web Development
- →Hero section built with headline + subhead placeholder slots
- →3-step plan section designed into the homepage layout
- →About page template structured for guide positioning
- →Equipment pages laid out outcome-first (image → outcome → specs → CTA)
- →CTA buttons placed per SB7 hierarchy (direct + transitional)
- →Toolkit pages structured to lead with finished product
✕
Out of Scope — Copywriting Engagement
- ✕Writing the actual SB7 headline and subhead copy
- ✕Writing the plan step names and descriptions
- ✕Writing Fern's story, empathy statement, and authority copy
- ✕Writing outcome-focused product descriptions
- ✕Writing button text and surrounding conversion copy
- ✕Writing the toolkit narrative and ingredient descriptions
Add-on available: 404NOTFOUND can provide SB7 copywriting as a separate engagement. This includes the BrandScript one-liner, hero copy, equipment page narratives, about page, and CTA language — all written through the StoryBrand lens. Scope and pricing to be discussed separately.
Strategic Recommendation
One Site vs. Multiple Sites
Should Garment Printer segment into separate brands — one for DTG/DTF equipment, one for embroidery, one for consumables — each with their own site, social, and identity? Here's the full analysis.
What prompted this question: A supplier (Sunny Chang, imaging/media industry) suggested that a dedicated supply website — marketed the way Garment Printer markets everything else — could drive $5,000–$8,000/month in consumable sales alone. The idea: separate entities = sharper focus = more revenue per vertical.
Arguments For Multiple Sites
- +Focused SEO — a dedicated supply site could rank faster for consumable searches
- +Different buyer personas — sign shops vs. embroidery shops vs. decorators don't always overlap
- +Cleaner brand messaging per vertical — no "everything store" confusion
- +Separate P&L per entity — easier to evaluate and eventually sell individual units
- +Supplier relationships (like Sunny Chang) may prefer a dedicated channel
Arguments Against (Right Now)
- −No staff to run three brands — 3 content calendars, 3 social presences, 3 SEO strategies
- −Destroys the cross-sell — the full ecosystem IS the differentiator from competitors
- −SEO authority diluted across 3 domains instead of compounding on one
- −No benchmarks yet — can't validate supply revenue thesis before site #1 is even live
- −Budget reality: 3 proper sites = $45,000–$90,000+ across all three at market rate
- −Neither Hirsch (HSI) nor Ricoma — the benchmarks Fern cited — have segmented. They win with one brand.
The Core Problem With Splitting
Garment Printer's actual competitive advantage — the thing that separates them from Grimco, NuSign Supply, and the wide-format newcomers — is that they're the full apparel decoration ecosystem. You buy the Brother DTG, you also buy the inks, the platens, the wiper kits, the pre-treat. You come in for embroidery thread and leave with a ZSK demo. You ask about DTF and leave knowing about UV DTF, laser, and heat press too. That cross-sell only works when everything lives together. Segmenting destroys exactly what makes them special.
What to Do With the Sunny Chang Thesis Instead
The Toolkit / Recipe pages already planned for the new site solve this problem. A page built around "consumables for the Brother GTX Pro" with tight SEO targeting and dedicated copy functions exactly like a focused supply landing page — but with full Garment Printer domain authority behind it, cross-links to equipment, and the trust of an established brand.
This is the right way to test the supply revenue thesis before investing in a separate brand. If supply sales prove out at scale and Garment Printer hires a dedicated marketing person, a sister brand becomes a real conversation with data to back it.
Recommended Phasing
1
Now — Build garmentprinter.com right
One site, one brand, everything under one roof. Strong category segmentation within the site. Toolkit pages targeting supply-specific long-tail searches. Prove the model.
2
6–12 months — Validate the supply revenue thesis
Use Shopify analytics to track what supply pages are generating. If consumables are proving out and traffic is building, that's the data needed to make the sister-brand case to Sunny Chang and other suppliers.
3
12–18 months — Revisit segmentation with staff and data
If Garment Printer has hired a dedicated marketing person and supply revenue data supports it, a sister supply brand becomes a real conversation. By then the main site has SEO authority to link from, and the investment has evidence behind it.
Recommendation
One site, done right, is worth more than three sites done halfway. The staff isn't there to run three entities. The cross-sell — the actual differentiator — only works when everything lives together. And neither Hirsch nor Ricoma, the two sites Fern benchmarks against, have segmented. Build garmentprinter.com with the muscle it deserves, use Toolkit pages to target supply verticals with precision, and revisit segmentation when there's data and headcount to support it.
Action Items
Homework Assignments
Items needed before or during build. Grouped by person. Check these off as they come in.
- Send full competitor list — deep dive tonight. Beyond what we covered in the meeting.
- Browse the internet and send 5–10 websites you like and note why (UX, media, premium feel, navigation, etc.)
- Dig up BNPL research — which Affirm/Klarna/Afterpay option you previously looked at. What were the minimums?
- Sit down with Lily for 20 minutes — walk through this brief, capture any pain points she didn't mention in the session.
B
Brianna
Bookkeeping, Projects, Web Liaison
- Export full product list from QuickBooks — SKUs, names, pricing, categories.
- Find whatever the previous admin left behind — spreadsheets, frameworks, image folders, anything product-related.
- Audit Wix: document what product categories and individual products currently exist online vs. what's clearly missing.
- Look up which BNPL apps were previously evaluated. Dig up any notes or login details.
W
Wally (404NOTFOUND)
Lead Developer
- Research Ricoma.com and other competitor sites — extract UX patterns and benchmark best-in-class.
- Research Avalara vs. Shopify Tax for reseller/tax-exempt implementation. Document options and cost.
- Research QB sync app options (SyncTools vs. Webgility vs. Intuit native) — confirm sync direction and how to avoid the duplicate issue that killed the Wix integration.
- Research eBay/Amazon marketplace sync with Shopify — best apps, setup complexity.
- Research visitor behavior tracking apps on Shopify with notification triggers.
Need Answers
Open Questions
These need to be resolved before or during build. Nothing is blocking right now — they'll come up at the right phase.
Q1 — BNPL
Which BNPL provider(s) to go with — and do any have order minimums that rule them out for certain product categories?
Q2 — QuickBooks Sync
How do we sync Shopify with QuickBooks without recreating the duplicate problem that killed the Wix integration?
Q3 — Marketplace Phasing
eBay and Amazon: start at launch, or phase in after the main site is live and stable?
Q4 — Designer Collaboration
Will Fern's designer be looped in for brand/logo refinement? Does 404NOTFOUND coordinate with them directly, or through Fern?
Q5 — Saturday Hours
Saturday pickup hours — promote on homepage, or just on contact/location page? What are the exact hours?
Q6 — Hero Visual
Does Fern want a video or photography for the hero section? Is there existing hero-quality footage, or do we need to plan a shoot?
Q7 — Pricing on Equipment
Confirmed: show pricing under ~$5K, use "Request a Quote" above. Are there any exceptions to this rule?
Q8 — Testimonials
Does Fern have existing written or video testimonials from customers, or do we need to collect them from scratch?
Next Step: Fern reviews and confirms this document. Then homework items start coming in, Wally delivers competitor research, and we schedule a brand direction call. Build begins after alignment.